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Tonky Puddlegum

By Tonky Puddlegum
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Tonky Puddlegum

Tonky Puddlegum

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So I recently updated to Phoenix Firestorm v4.4.2 to get with this new fangled Sunshine project and ran into what has become a rather crippling problem.

I see grey people.

Everywhere.

 

Issue

For some reason (I will list my attempts at fixing this soon, promise) everyone's skin texture and clothing appears grey. All Prims, Sculpties and Mesh will load fine with their textures appearing as normal, but any clothing or skin textures will fail. Additionally this affects my own avatar as well. I use a mesh body, and I cannot utilise an alpha layer to hide my grey LL body.

This issue is local to my client only, I appear normal to everyone else.

 

Noted Exceptions 

There have been two exceptions to this. For some reason a friend of mine will always load perfectly and instantly, we cannot determine why this is, she appears to be doing nothing differently. I also was able to fix up my alpha layers and hide the grey LL body, but then in my excitement I changed outfits and wound up right back where I was before.


Interestingly enough when I enter 'Appearance Edit' mode (discovered when I was creating a new Alpha) my aplha's suddenly appear to work and my grey LL body is hidden. Unfortunately as soon as I close this window and exit the forced pose, everything returns to its usual buggy state.

 

Fix Attempts So Far

  • Cache has been emptied via Preferences and manually numerous times.
  • Phoenix Firestorm has been re-installed (fresh) twice.
  • Played with HTTP Texture settings.*
  • Attempted playing on the SecondLife default viewer instead, but experienced the same issue as on Phoenix Firestorm.
  • Rebaking. This does nothing on myself, nor on others.
  • Texture > Refresh also has no discernable effect.
  • Changing outfits.
  • Creating a new Alpha Layer.
  • Waiting.
  • Resetting PC.
  • Changing groups.
  • Changing Sims.
  • Updated Drivers.
  • Changing Graphical settings.

* Admittedly I really had no idea what I was doing at this point and stated flipping the HTTP Texture checkbox on and off while clearing the cache via the menu and resetting Phoenix Firestorm... it was a mess but I was getting fed up with it :/

 

Rig

Windows 7. nVidia GEForce GT 230M. Wired ADSL internet connection. 

 

I'm at the end of my wits on this one, I cannot find any new information or any new suggestions as it is starting to look like I have tried everything. This is a last-ditch effort in the hopes that someone out there has a crazy enough idea of what this is or how to fix it.

 

Let me know what information you guys need and I'll supply it asap. Any ideas are welcome, I'm going crazy here D:

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Tonky Puddlegum

Tonky Puddlegum

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I didn't know there was a dedicated group for this stuff, when I tried to make a support ticket all I got was a set of options relating to property, account and billing help, nothing about graphical or technical errors. :/

 

Additional Information

Following the instructions on http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/ has had no effect.
My internet connection is stable and fast enough, time dialation in SL varies between 0.999 - 0.997 and my Physics FPS hovers around 45.0.

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Perrie Juran

Perrie Juran

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Tonky Puddlegum wrote:

I didn't know there was a dedicated group for this stuff, when I tried to make a support ticket all I got was a set of options relating to property, account and billing help, nothing about graphical or technical errors.
:/

 

Additional Information

Following the instructions on 
 has had no effect.

My internet connection is stable and fast enough, time dialation in SL varies between 0.999 - 0.997 and my Physics FPS hovers around 45.0.

A couple of things I am gleaning from prior posts.

SL support, outside of telling you to try what you have already tried will most likely instruct you to file a Bug Report.  Support it appears can see what Viewer you last logged in with and if they see you used Firestorm, they will direct you to Firestorm support.  So log in with the Official Viewer to file your bug report.  I have been reading that some people have been getting answers to their problems in response to the bug reports.

Your other two options that I can see is joining Firestorm Support group and asking there or filing a Firestorm JIRA.

Unless someone comes by who happens to know more about your problem here.

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Whirly Fizzle

Whirly Fizzle

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Tonky, you appear to be fixed now from details on your bug report but I just wanted to list the most common causes seen for people seeing grey avatars since serverside appearance.

 

  • You are connecting to SL using a cellular network. Lots of info on this problem over at http://community.secondlife.com/t5/Second-Life-Server/SSB-via-T-Mobile-cellphone/td-p/2086361
  • DNS issues - Usually there will be no sign of DNS type problems when you login (no DNS could not resolve host name at actual login, no disconnects on teleport etc) but viewer logs will show many "WARNING: LLTextureFetchWorker::onCompleted: CURL GET FAILED, status: 00000006 reason: Couldn't resolve host name". Switching over to Google public DNS will fix this one.
  • Your maximum bandwidth is set too high in the viewer preferences for your connection - see http://wiki.phoenixviewer.com/fs_speedtest
  • Disabling HTTP textures fixes some cases.
  • Ive seen a couple of cases where people had ramped up their MeshMaxConcurrentRequests setting in debug settings to some ridiculous number (default is 32) in an attempt to make mesh load faster. Lowering this debug back to 32 fixed the grey avatars issue.

 

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Tonky Puddlegum

Tonky Puddlegum

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Unfortunately it was only fixed for a short while. I had logged into the vanilla SL and everything was running fine, curious, I hopped clients and found everything to be working fine on the Phoenix client too.

Today when I logged on everythign had returned to the usual buggy state, but I've found that occasionally (through multiple resets and client hopping) the SL vanilla client will run things fine without me changing any settings. I haven't yet been able to run Phoenix without the bug today.

 

I'm not running on a Cell network, have no discernable DNS errors (or any errors, for that matter), my maximum bandwidth was set to the default 500, HTTP textures have been disabled and my MeshMaxConcurrentRequests setting is the default. :/

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Whirly Fizzle

Whirly Fizzle

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Tonky, can you attach logs to your JIRA issue at BUG-4042 immediately after logging out of the next session you where you experience grey avatars.

If you happen to be on Viewer 3 when this happens, then this page tells you where to find your Viewer 3 logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3

If you are on Firestorm (I hope you meant Firestorm and not Phoenix, Phoenix is not serverside appearance compatible and grey avatars is expected behaviour ;)) then this page tells you where to find the Firestorm logs folder: http://wiki.phoenixviewer.com/file_a_jira#how_to_give_us_your_logs

Logs from Viewer 3 would be prefered by the Lindens if you can do that but either viewer's logs should show the problem.

 

 

 

 

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Tonky Puddlegum

Tonky Puddlegum

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Haha, sorry about that, people keep jumping on the "Oh, you're using Firestorm/Phoenix? You have to update" no matter what name I use for it, and I'm far too lazy to type out the full name and version number evey time xD. Don't worry, I'm using Phoenix Firestorm 4.4.2. The very first thing I tried was an update and fresh install.

Just attached the logs to the bug report. Thanks for the help so far Fizzle :D

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