I cant connect to SL ,says "cant connect to a simulator " what does that mean and how do I fix it ?

[Madelaine McMasters]

Hi Joanna,

When you are unable to connect to SL, the first thing you should check is the Grid Status page...

https://status.secondlifegrid.net

Tuesday's rolling restarts are in progress and the simulator you attempted to login to may have been down momentarily. Try again.

If the problem persists, your internet connection may be at fault. Has anything changed recently? If you're on wi-fi and have moved your computer, the connection to your router may have degraded, try a cable and/or try restarting your router.

If you continue to have problems, come back and edit your question via "Options" over there on the right.

Good luck!

[Madelaine McMasters]

Hi Joanna,

When you are unable to connect to SL, the first thing you should check is the Grid Status page...

https://status.secondlifegrid.net

Tuesday's rolling restarts are in progress and the simulator you attempted to login to may have been down momentarily. Try again.

If the problem persists, your internet connection may be at fault. Has anything changed recently? If you're on wi-fi and have moved your computer, the connection to your router may have degraded, try a cable and/or try restarting your router.

If you continue to have problems, come back and edit your question via "Options" over there on the right.

Good luck!

[Nalates Urriah]

Most all the regions in SL will be offline at some point on Tuesday mornings. It is the scheduled time for server software to be updated. That requires regions be taken offline, restarted. That can start between 5AM PST to 8AM and run to 10AM or 12 noon.

If you open preferences, you can add a field to select a login region. Preferences->General tab... look for Start Location... and find the check box: Show at Login. Enable it. This will add a field to your login page and allow you to select regions by name.

You can also go to the Destination Guide and select a location before attemptnig to login. If you are using the Standard SL Viewer the guide will open the viewer with the sected destination set. 

Try different regions until you make it in. Or just wait 30 minutes and try your region again.

On Wednesday the RC channels are being updated. They make up about 20% of the region on the grid. So, you may run into the same problems Wednesday mornings. 

...and as previously pointed out you may have an internet or router problem. Restarting your computer and router/gateway are things to do before you start reinstalling software and changing settings.