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Why did the marketplace charge me repetitively for the same subscription?


Axcy
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Please review your Reports and check to see if you didn't accidentally select multiple items to show on the Landing Page or selected multiple Landing Pages to show the single item on.

https://marketplace.secondlife.com/merchants/152237/reports/listing_enhancements <---- This link will work only for you!

This is why reviewing your item categories before requesting a Enhancements Listing is so important.

If that doesn't explain the charges then Submit a Support Case.- The 1995L represents 5 - 7 day charges.

  

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Seller Fees for “Enhanced” Listings

You may add listing “Enhancements” to your listing for an additional fee, billed in 7-day, 15-day or 30-day cycles as set forth below. You may add an Enhancement by editing the listing itself and clicking the “Add” button beside any enhancement in the Listing Enhancements section, near the bottom of the “Edit Item Listing” page. Enhancement rates are as follows:

Location 30-day 15-day 7-day
Homepage L$ 2,899 L$ 1,699 L$ 899
Category Landing Page L$ 999 L$ 599 L$ 399
Checkout Receipt Page L$ 2,399 L$ 1,499 L$ 799
L$0 Cart Checkout Ads Page L$ 899 L$ 499 L$ 299

At the end of the applicable 7-day, 15-day, or 30-day Enhanced Listing period, Linden Lab will automatically charge your account in advance for each period, and renew the Enhanced Listing subscription unless you cancel it prior to the next period. You may terminate your Enhanced Listing by either (a) clicking “Edit” in the “Manage Subscriptions” page, within the “My Account” area or (b) using the “Edit Item Listing” page within the listing. Selecting “Don't renew” will terminate the enhancement at the end of the current term. Selecting “Delete” will immediately terminate the enhancement without a refund for the remaining time in the current cycle. Do not select “Delete” unless you are sure you wish to terminate the enhancement immediately.

Linden Lab reserves the right to increase prices for Enhanced Listings, on thirty [30] days notice, which we will provide either by e-mailing you at the e-mail address you have given us, or by placing a notice in a conspicuous link on our web site.

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Please review your Reports and check to see if you didn't accidentally select multiple items to show on the Landing Page or selected multiple Landing Pages to show the single item on.

https://marketplace.secondlife.com/merchants/152237/reports/listing_enhancements <---- This link will work only for you!

This is why reviewing your item categories before requesting a Enhancements Listing is so important.

If that doesn't explain the charges then Submit a Support Case.- The 1995L represents 5 - 7 day charges.

  

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Seller Fees for “Enhanced” Listings

You may add listing “Enhancements” to your listing for an additional fee, billed in 7-day, 15-day or 30-day cycles as set forth below. You may add an Enhancement by editing the listing itself and clicking the “Add” button beside any enhancement in the Listing Enhancements section, near the bottom of the “Edit Item Listing” page. Enhancement rates are as follows:

Location 30-day 15-day 7-day
Homepage L$ 2,899 L$ 1,699 L$ 899
Category Landing Page L$ 999 L$ 599 L$ 399
Checkout Receipt Page L$ 2,399 L$ 1,499 L$ 799
L$0 Cart Checkout Ads Page L$ 899 L$ 499 L$ 299

At the end of the applicable 7-day, 15-day, or 30-day Enhanced Listing period, Linden Lab will automatically charge your account in advance for each period, and renew the Enhanced Listing subscription unless you cancel it prior to the next period. You may terminate your Enhanced Listing by either (a) clicking “Edit” in the “Manage Subscriptions” page, within the “My Account” area or (b) using the “Edit Item Listing” page within the listing. Selecting “Don't renew” will terminate the enhancement at the end of the current term. Selecting “Delete” will immediately terminate the enhancement without a refund for the remaining time in the current cycle. Do not select “Delete” unless you are sure you wish to terminate the enhancement immediately.

Linden Lab reserves the right to increase prices for Enhanced Listings, on thirty [30] days notice, which we will provide either by e-mailing you at the e-mail address you have given us, or by placing a notice in a conspicuous link on our web site.

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If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers:

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

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