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unresolved: I am forced to install the 3.6312.204506 update every log on. can't do multiple instance


Will Finney
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Greetings Will,

I recommend trying to get SL running in 1 window first.

Have you tried using the Firestorm viewer?

If there were changes to the Terms of Service and a window is trying to open but you don't have the plug-in, that may be possible.

In past changes to the TOS, my start up would stall whilst my firewall was alerting me that sl plug-in is attempting to access the internet deny or allow.

You should avoid installing or trying to set anything 50 times. If you cannot find a fix in 1-3 attempts, check back here, or consider contacting Support to submit a case.

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Greetings Will,

I recommend trying to get SL running in 1 window first.

Have you tried using the Firestorm viewer?

If there were changes to the Terms of Service and a window is trying to open but you don't have the plug-in, that may be possible.

In past changes to the TOS, my start up would stall whilst my firewall was alerting me that sl plug-in is attempting to access the internet deny or allow.

You should avoid installing or trying to set anything 50 times. If you cannot find a fix in 1-3 attempts, check back here, or consider contacting Support to submit a case.

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That release number doesn't make sence Will - Please Do the following:

1) Reinstall SL again using the official latest version from Linden Lab. [be sure to do a clean install - Instructions are at the link below]

.... Release Notes for v3.6.13 (284757) - Second Life Viewer

.... Released on December 12, 2013.-  Windows | Macintosh | Linux]

Here is the Windows 8 Manual System File cleanup procedure since it's not in the procedure above.

Windows 8 and Windows 8.1

.... 1) Open C:\Users\(PC Login Name)\AppData\Local and delete the contents of the SecondLife folder.
.... 2) Open C:\Users\(PC Login Name)\AppData\Roaming and delete the contents of the SecondLife folder.
.... 3) Uninstall Second Life using the Programs and Features tool in the Windows Control Panel.
.... 4) Download and install the latest release of the Second Life Viewer from http://secondlife.com/support/downloads/.

Note: (PC Login Name) is the Windows 8 User Account Login Name

If you can't see the files or folders described above:
.... 1) Using File Explorer navigate to -> Libraries / Computer / ( C: ) / Users /
.... 2) Press the Continue button to get permission to obtain permanent permission edit this directory.
.... 3) From the View drop-down menu option select Options & Change Folder & Search Options
.... 4) Select the View Tab
.... 5) Under the Hidden Files and Folders options click on the - O Show hidden files, folders & Drives radio button
.... 6) Push the Apply Button then the OK button.

2) Login using that Viewer and wait for a complete Login and Inventory rebuild.

3) Afterwards, you may use any viewer you prefer but I recommend a clean install of that viewer as well following their instructions.

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thanks, still don't know why that release kept wanting me to install it every time I logged on but the clean install worked to solve the issue. I can now use multiple viewer windows and it seems to be satisfied with the 3.6.13 version now. Most happily I am not plagued by having to install the 3.6.12 version every time I log on.

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