Why is my computer freezing and crashing after log in?

[Shams Steamer]

hello 

you did not mentioned what processor you have, anyway, try to update your graphic card driver, it may help.

[Shams Steamer]

hello 

you did not mentioned what processor you have, anyway, try to update your graphic card driver, it may help.

[KarenMichelle Lane]

The embedded  AMD Radeon HD 6550D graphics subsystem is rated as a Class 3 device at Notebookcheck.com.

http://www.notebookcheck.net/AMD-Radeon-HD-6550D.89969.0.html

As such it should be able to run SecondLife although it has to share the memory on the motherboard with the primary CPU. You may need to update or  regress the graphics driver to find the stability you are looking for.

First things first...since you are returning to SL after an absence.

OK Do the following:

0) Make sure that you have applied all Important and most Optional patches for the Windows 7 OS from Microsoft.

1) Identify the Video / Graphics system in your PC and get the most current drivers direct from the Video System manufacturer.

.... http://support.amd.com/us/gpudownload/Pages/index.aspx

.... http://www.nvidia.com/Download/index.aspx?lang=en-us

.... http://www.intel.com/p/en_US/support/detect/graphics

2) Reinstall SL again using the official version from Linden Lab. [iMPORTANT: Be sure to do a clean install and follow all the instructions & steps to delete all earlier support directories in your appdata area and your temp directories.]

.... http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231

Here is the Windows 8 Manual System File cleanup procedure since it's not in the procedure above.

Windows 8 and windows 8.1

.... 1) Open C:\Users\(PC Login Name)\AppData\Local and delete the contents of the SecondLife folder.
.... 2) Open C:\Users\(PC Login Name)\AppData\Roaming and delete the contents of the SecondLife folder.
.... 3) Uninstall Second Life using the Programs and Features tool in the Windows Control Panel.
.... 4) Download and install the latest release of the Second Life Viewer from http://secondlife.com/support/downloads/.

Note: (PC Login Name) is the Windows 8 User Account Login Name

If you can't see the files or folders described above:
.... 1) Using File Explorer navigate to -> Libraries / Computer / ( C: ) / Users /
.... 2) Press the Continue button to get permission to obtain permanent permission edit this directory.
.... 3) From the View drop-down menu option select Options & Change Folder & Search Options
.... 4) Select the View Tab
.... 5) Under the Hidden Files and Folders options click on the - O Show hidden files, folders & Drives radio button
.... 6) Push the Apply Button then the OK button.

3) Login using that Viewer and wait for a complete Login and Inventory rebuild.

4) Afterwards, you may use any viewer you prefer but I recommend a clean install of that viewer as well following their instructions.

Please let us know if your issue is resolved.

[Lindal Kidd]

Since you crash after some minutes of use, the problem could be heat-related, especially if you are running on high graphics settings (large draw distance, shadows and advanced lighting enabled.)  Use a free utility like CPU-Z and GPU-Z to check your computer's temperatures.

[irenemk]

Hello,

I am having problems with the "Second life viewer". i have downloaded the program and when I open it,it writes "Detecting software" then " Initialize VFS" and then it froze and crushes. I can not even make an account. My computer specifications are:

Windows 7 Home premiun

HPG62

Comuter ACPIx64-based PC

CPU:Intel core (i3) cpu M330@ 2.13 GHz

Dislay:ATI Mobility Radeon HD 5430

RAM:4Gb

Please help me solve this problem.