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please help me, I can not access my account in sl.



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If you were suspended or banned from SL because you did something that broke the TOS, then LL would have sent you an email to the email account you have on your account record telling you.  If you are indeed innocent. The email notifying your of the suspension or ban will tell you how to do that.  If you don't see an email from LL, check your spam folder to see if it went there.

If you did do something wrong because you didn't know it was wrong, then pleading ignorance of the rules is not an acceptable excuse or reason to appeal because you had to agree to the TOS before you could create your account, and presumably read it before you did agree.  If you just checked I agree and didn't read it, that's your mistake.

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from http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109

NOTE: There are helpful comments at the bottom of this article that you can see by following the link. I included the main text of the article below.


This article helps you identify your problem and choose an appropriate solution.

Before you start troubleshooting: First check Second Life grid status to make sure there are currently no known issues that prevent login.

Error messages

If you can't log in to Second Life, the error message may indicate the source of the issue.

Waiting for region handshake

The "Waiting for Region Handshake" message occurs when the Second Life Viewer does not receive an acknowledgement from the server.  The usual cause of this error is a firewall blocking UDP packets. Reconfigure your firewall to resolve this problem.

For information on how to configure firewalls, see: Using Second Life with a firewall.

Your account is not accessible until (date/time)

If the error states that you are already logging in (or out), then Second Life is still attempting to log out your avatar. Close Second Life, wait fifteen minutes, then attempt to log in again.

If you see this error message:

Login failed; Your account is not accessible until (date/time)

— this usually means that your Second Life account has been administratively blocked. Short-term blocks (less than an hour) may be the result of inappropriate behavior inworld. Longer blocks are typically the result of abuse.

You will be unable to use Second Life until the indicated time; if that is more than an hour away, you will receive an email from the abuse team on the matter.  Be sure to check your spam filters. 

Linden Lab is unable to remove administrative blocks for abuse.

You cannot log into Second Life from this location

This error message may also appear as:

  • Login failed.
  • Second Life cannot be accessed from this computer.

These messages generally indicate you have been blocked from the Second Life servers by Linden Lab as the result of:

  • Documented cases of fraud
  • Use of Second Life by a minor
  • Exceptionally flagrant abuse activity

Note that someone else in your household may be responsible for this activity, not necessarily with your account.

If you believe that this is an error, submit a support ticket via the support portal. To help customer support determine what block has been placed and why, include in the ticket your Second Life account name and any Second Life accounts that log in from your location.

DNS could not resolve the host name

This error may also appear as:

  • Host http not found
  • Login failed. Unable to connect to a simulator.

These messages indicate that your computer has a general networking issue with the domain name service (DNS) that translates numerical IP addresses into human-readable ones. 

Confirm that you can reach internet sites such as secondlife.com, Google, or others.  Once your computer can connect to these websites, this error should no longer occur. 

Also check whether there is a wider issue with Second Life, as described below.

Usually, restarting your computer and your router will resolve this issue.   If not, contact your internet service provider.  You may also wish to try using Google's DNS servers to see if that will resolve the issue.  See Using Google Public DNS for more information. 

Possible causes

Linden Lab may have temporarily restricted all logins

Linden Lab occasionally restricts access to Second Life when its servers experience severe technical difficulties or require major maintenance. These outages affect all Residents and are not limited to your computer or account.

Check the status of the Second Life at http://status.secondlifegrid.net. This page will list any known issues.

Wrong password

Incorrect passwords are a common cause of login failure. Passwords are case-sensitive, so remember to check Caps Lock if you know you entered your password correctly.

If you've forgotten your user name or password, follow the instructions in Account credentials to retrieve it.

Account disabled due to delinquency

If you do not pay your tier or private Region fees in a timely fashion, your account and your alternate accounts may be disabled for delinquency. For more information, see Delinquency Policy.

Account on hold due to disciplinary action

If we find that a Resident has broken our Terms of Service, Community Standards, or other policies, we may place that Resident's account on hold as a disciplinary measure. When we place an account on hold in this way, we send an email to the account holder at the address registered to that account.


Start at: now appears on the login screen.


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