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I can not SL to respond to my request for password help


AlexaShade
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It can sometimes take a little work to reactivate a dead account, so expect to submit a couple of support cases before you get everything sorted out.  In this case, the first thing to try is the protocol for resetting your password. 

Retrieve your name from the Second Life website

32px-KBwarning.png Warning: If you registered multiple Second Life accounts with the same email address, you will be able to retrieve the username of only your first account. This is a known system limitation. Before you ever have to use this form, write down your usernames somewhere you'll remember!

If you have forgotten your username or password:

  1. Click Login on the Second Life website.
  2.  Click Forgot your login information?
  3.  Under Forgot Your Name? enter your email address.
  4. Click Forgot Account Name.

Your Second Life name will be sent to you shortly. Check your e-mail's spam filter.  E-mail from Linden Lab is often trapped there until you give the e-mail system an exception for it.

If that does not work, then submit a support case, using the category Account Issue.  Explain in as much detail as you can.  Linden Lab should be able to help you get it sorted out.

 

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It can sometimes take a little work to reactivate a dead account, so expect to submit a couple of support cases before you get everything sorted out.  In this case, the first thing to try is the protocol for resetting your password. 

Retrieve your name from the Second Life website

32px-KBwarning.png Warning: If you registered multiple Second Life accounts with the same email address, you will be able to retrieve the username of only your first account. This is a known system limitation. Before you ever have to use this form, write down your usernames somewhere you'll remember!

If you have forgotten your username or password:

  1. Click Login on the Second Life website.
  2.  Click Forgot your login information?
  3.  Under Forgot Your Name? enter your email address.
  4. Click Forgot Account Name.

Your Second Life name will be sent to you shortly. Check your e-mail's spam filter.  E-mail from Linden Lab is often trapped there until you give the e-mail system an exception for it.

If that does not work, then submit a support case, using the category Account Issue.  Explain in as much detail as you can.  Linden Lab should be able to help you get it sorted out.

 

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