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how to download old firestorm backup to clean install new one

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Nah, your avatar information needn't be affected at all by a clean install of a viewer.

If you go and post your question over in the Answers section I am sure someone will cut and paste an explanation for you, although for a comprehensive solution you will probably be referrred to the Firestorm Viewer site.

Make sure you give all the relevant details, like operating system, viewer version and what colour pants you are wearing, otherwise they tend to get a bit antsy.

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