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I'm not receiving any of my purchased items nor am I receiving the $L I bought. What gives?


KionaMutt
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Don't rely on the $L balance shown in the viewer, it can be wrong.  Check your Transaction History and the $L balance on your dashboard page here on this website...they are correct.

Items bought on the Marketplace will show up in the Received Items section of your inventory.  If they don't, and your Transaction History shows you paid for them, send the transaction information to the merchant in an IM, a notecard, or both, politely requesting a re-delivery.

$L problems can be brought to the attention of Billing.  Try calling one of the numbers below.

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

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Don't rely on the $L balance shown in the viewer, it can be wrong.  Check your Transaction History and the $L balance on your dashboard page here on this website...they are correct.

Items bought on the Marketplace will show up in the Received Items section of your inventory.  If they don't, and your Transaction History shows you paid for them, send the transaction information to the merchant in an IM, a notecard, or both, politely requesting a re-delivery.

$L problems can be brought to the attention of Billing.  Try calling one of the numbers below.

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

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