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Voice OK in local but bad quality in private calls?

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Me and my partner seem to have a very strange issue. Voice in local is fine - no issues, good quality etc.pp.

As soon as we go to private call (with each other or with someone else) voice changes to something that sounds vaguely like low bitrate audio or maybe CB radio.

To make matters even more strange, we're not on the same network, not on the same ISP, don't use the same OS nor the same viewer.

Has anyone encountered a similar problem?

My system: KUbuntu 15.04, PulseAudio, Kokua 3.7.24, Comcast (from 3 different connections and PCs)

My partners system: Windows 7 on an MSI laptop, Firestorm (latest, don't know what version that is), Time Warner Cable

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