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Hello. I need to know why I am being charged for a 4069 parcel, when I only have a 1024 parcel. TY!


Phedra Villota
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Do you have a linden home?

Check your land holdings. You can find them on your dashboard, on the main SL site. It should be under Land Manager. See what LL thinks you own. If you are even one square meter above 1024, you will be charged for the next size up. However, that is a large jump - it seems to have skipped a tier, so it seems you own more land than you think you do. Have you ever owned land in the past? Are you sure you abandoned it properly? Again, check Land Manager for the total land you own, and if you still can't figure it out, call billing:

 

Have billing issues? Give us a call.

Note that phone support is for billing issues only. If you're having technical issues, please use technical support.

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers are available for the following countries

Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Brazil: 0800.762.1132
  • Spain: 800.300.560
  • UK: 0800.048.4646

You can also contact us by submitting a support case for assistance

To create a new support request, please use the Submit a Support Case form. Please help us to assist you faster and more effectively by describing your issue with as much detail as possible.

If you've already submitted a case on the issue, you can update it in your support history.

 

Given that you own land, you are probably a premium member, which means you can also try asking Live Support.  

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Do you have a linden home?

Check your land holdings. You can find them on your dashboard, on the main SL site. It should be under Land Manager. See what LL thinks you own. If you are even one square meter above 1024, you will be charged for the next size up. However, that is a large jump - it seems to have skipped a tier, so it seems you own more land than you think you do. Have you ever owned land in the past? Are you sure you abandoned it properly? Again, check Land Manager for the total land you own, and if you still can't figure it out, call billing:

 

Have billing issues? Give us a call.

Note that phone support is for billing issues only. If you're having technical issues, please use technical support.

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers are available for the following countries

Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Brazil: 0800.762.1132
  • Spain: 800.300.560
  • UK: 0800.048.4646

You can also contact us by submitting a support case for assistance

To create a new support request, please use the Submit a Support Case form. Please help us to assist you faster and more effectively by describing your issue with as much detail as possible.

If you've already submitted a case on the issue, you can update it in your support history.

 

Given that you own land, you are probably a premium member, which means you can also try asking Live Support.  

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go to your account page,/ account/landmanager

there you can see your landholdings, donated land and your tier level.

You can lower your tier level manuallyto your desired level if there is no donated land, if you have donated you will have to lower that in the groups yourself.

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Phedra,

This will happen if during the past month you owned even 1 square meter above the 2048 sqm level of mainland. Your Land Use Fees level is automatically raised to the maximum sqm owned in the payment measuring period. Unfortunately, this automatic feature does not automatically lower your Land Use Fees level when you eliminate land from your holdings. You have to do this yourself.



Mind you, even if you had lowered this setting after disposing of the excess land, your prior month charge will be the highest square meter owned Land Use Fee that was measured in that period. Your next months LUF will be the new level in the following month.

P.S. The only way this gets set is 1) If you purchase mainland that pushes you into the next Land Tier Level and 2) if you select this level manually.

 

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