Stuck at "requesting region capabilities"

[Theresa Tennyson]

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Lentissimo wrote:

I've never had this problem before. There were no settings changes to my router, nor was there any updates installed. All of a sudden I'm unable to log in, always stuck at "requesting region capabilities, attempt 1/2/3". Then of course it throws "we're having trouble connecting" error message.

- The only antivirus I have active is Windows Defender (windows 10). No I'm not using Norton

- There's nothing wrong with my connection, speed is normal (speedtest.net) and I can surf web just fine

- Wifi at full signal strength

- I'm at home not at work, so it's not because someone blocked the SL port

Happens on both Firestorm and linden viewer.

What else can I do to fix this?

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Have you tried logging into a different region at startup? "Capabilities" are a per-region thing and a different region might behave for you. If it's a problem with your usual region then restarting it usually helps.

[Theresa Tennyson]

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Lentissimo wrote:

I've never had this problem before. There were no settings changes to my router, nor was there any updates installed. All of a sudden I'm unable to log in, always stuck at "requesting region capabilities, attempt 1/2/3". Then of course it throws "we're having trouble connecting" error message.

- The only antivirus I have active is Windows Defender (windows 10). No I'm not using Norton

- There's nothing wrong with my connection, speed is normal (speedtest.net) and I can surf web just fine

- Wifi at full signal strength

- I'm at home not at work, so it's not because someone blocked the SL port

Happens on both Firestorm and linden viewer.

What else can I do to fix this?

---

Have you tried logging into a different region at startup? "Capabilities" are a per-region thing and a different region might behave for you. If it's a problem with your usual region then restarting it usually helps.

[Rolig Loon]

You might also try getting off wifi.  Many people have no trouble at all in SL with wifi, but it is neither recommended nor supported by Linden Lab.  Wifi is susceptible to interference from all sorts of electronic and electrical gadgets and can have unreliable signal strength. Linden Lab recommends a direct cable or DSL connection. 

You might also try rebooting both your router and your modem.  Bandwidth is almost never an issue, but reliability is, so if your router is dropping data packets or is delaying the signal enough that your viewer can't get in sync with the servers, you won't be able to log in completely.