i cant login

[akasha Woodrunner]

but i can sign into the webpage...

[Peewee Musytari]

If after trying all of Nyll`s suggestions, if you still can`t get in, can you please post whether or not you have a group tag on your avatar that has strange characters in it...Thanks.

[akasha Woodrunner]

but i can sign into the webpage...

[Nyll Bergbahn]

This has nothing to do with being banned or your account held. Grid status does not mention any login issues so it's likely your your firewall/anti-virus software is blocking access to Second Life. This could be a fire wall you've installed or Windows firewall if it is activated.

Here's some advice from Linden Lab:

http://wiki.secondlife.com/wiki/How_do_I_configure_my_software_firewall_(such_as_Norton_Internet_Security,_McAfee_Personal_Firewall,_or_ZoneAlarm)

http://wiki.secondlife.com/wiki/How_do_I_configure_my_hardware_firewall_(such_as_a_router)

If Windows firewall, this advice from Microsoft:

Open a port in Windows Firewall
http://windows.microsoft.com/en-US/windows7/Open-a-port-in-Windows-Firewall

If you still face the same problem, try flushing your computer's DNS cache.
Open command prompt to do so:

1. Go to start and type cmd.
2. Right-click on cmd, right-click on cmd from the programs list and select “Run as administrator”/
3. Type ipconfig /flushdns.
A message will appear saying that your DNS cache is cleared. Start Second Life. It should run fine this time.
4.  Type ipconfig /registerdns
This command refreshes all DHCP address leases and registers all related DNS names configured and used by the client computer.

A problem at your Internet Service Provider's routing servers may also block your access to specific places like Second Life. Check if they have any known issues.