0 Irene Muni Posted April 19, 2011 Share Posted April 19, 2011 Your friend can appeal the ban: http://wiki.secondlife.com/wiki/Linden_Lab_Official:Why_is_my_account_on_hold%3F 1 Link to comment Share on other sites More sharing options...
0 Irene Muni Posted April 19, 2011 Share Posted April 19, 2011 Your friend can appeal the ban: http://wiki.secondlife.com/wiki/Linden_Lab_Official:Why_is_my_account_on_hold%3F 1 Link to comment Share on other sites More sharing options...
0 robin McAuley Posted April 19, 2011 Author Share Posted April 19, 2011 Yes - But my question is - Why did it happen - I suspect LL dont know either - but my hope was someone to shed some light on the cause. Remember she hasnt been banned account or AV wise - to ban a piece of hardware seems like a bug - any view??? Link to comment Share on other sites More sharing options...
0 Catwise Yoshikawa Posted April 19, 2011 Share Posted April 19, 2011 they can ban a pc mac adress also, that's the only way they can stop someone to create a new account. Link to comment Share on other sites More sharing options...
0 Dilbert Dilweg Posted April 19, 2011 Share Posted April 19, 2011 If they have not received an Email I would recomend submitting a ticket and or calling support during Office hours. suposedly there is a bug . But not much talk about it. Just hundreds of banned complaints lately 2 Link to comment Share on other sites More sharing options...
0 Dilbert Dilweg Posted April 19, 2011 Share Posted April 19, 2011 They can ban you by your hardware. But Like I posted. If they did not get an email about it. Then they need to submit a ticket or call support. Some have reported that Support has told them there is a bug in the system and they are working on it. It all depends on the situation. Link to comment Share on other sites More sharing options...
0 Peewee Musytari Posted April 19, 2011 Share Posted April 19, 2011 robin McAuley wrote: Yes - But my question is - Why did it happen - I suspect LL dont know either - but my hope was someone to shed some light on the cause. Remember she hasnt been banned account or AV wise - to ban a piece of hardware seems like a bug - any view??? It happens occasionally, probably through a simple typo, where they end up blocking the wrong machine, though a week or so ago a whole load of people got blocked at the same time and that was a bug which seems to have been resolved. If your friend is a Premium member contacting LiveChat can get it resolved quickly. If she is a basic member it can be a bit hit & miss depending on which person responds, some people have had a good result emailing support@secondlife and others have even got fixed by calling the free billing number, which is unusual as they would normally say they don`t deal with technical issues, so anything is worth a try. Toll-Free (US/Canada) 800.294.1067 Long-Distance 703.286.6277 Our Billing team is available 24 hours a day, seven days a week. Local Toll-Free numbers * France: 0805.101.490 * Germany: 0800.664.5510 * Japan: 0066.33.132.830 * Portugal: 800.814.450 * Spain: 800.300.560 * UK: 0800.048.4646 * Support is in English Only Link to comment Share on other sites More sharing options...
0 robin McAuley Posted April 19, 2011 Author Share Posted April 19, 2011 Many thanks - what i suspected - she has now raised an issue with SL. Link to comment Share on other sites More sharing options...
0 Dilbert Dilweg Posted April 19, 2011 Share Posted April 19, 2011 Good Luck, I hope they get it sorted Link to comment Share on other sites More sharing options...
0 MichaelNova Posted September 28, 2011 Share Posted September 28, 2011 Try This. If you are useing Phoenix Viewer Go to the top where it say Preferences you will open up a window, you will see somewhere where it says "CLEAR THE CACHE" do this, Shut down your system. Start up, then you should be able to log in as normal. Cheers robin McAuley wrote: My friend has had her PC IP banned from SL (not her AV or her account) - Does anyone know what this is about - seems weird - A bug maybe? Link to comment Share on other sites More sharing options...
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Irene Muni
Your friend can appeal the ban: http://wiki.secondlife.com/wiki/Linden_Lab_Official:Why_is_my_account_on_hold%3F
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