Unusable Inventory that can't be moved

[Maeve Sandalwood]

I am wondering if anyone has experienced this problem, and if so, how do you get it resolved:

I made a purchase the other day  and when the item was delivered to my inventory, the folder was sent to the level with the system folders.  I can not wear the contents (option to wear is greyed out and not available), and the folder can not be moved or deleted.  This happened once last year but I just ingored the problem and never mentioned it since the item was not really needed. Since this is the second time (and I really want the items!), I opened a support ticket, hoping I could get the new purchase moved to a useable folder, and the item from last year deleted out of my inventory. Their reply said my issue was not supported because I was not a premium member.  I spend more money on Lindens in a month than what a premium account costs, and SL dumped the folder into the wrong place which I had no control over, but I can not get assistance with the issue because I don't have a premium account? Not a good way to keep me buying lindens and making purchases!  Before I reopen the ticket they closed because my issue is not supported, I wanted to check here to make sure I covered all available options. I have only ever opened a ticket once in my entire 2.5 years as a SL resident because someone placed an item on my parcel and neither I or the estate owner could return it. I assumed this was a valid reason to open one. Haps not. Hmmpf. Thank you for any input/suggestions.

[Luc Starsider]

You mean the folders are outside the 'My Inventory' folder? This has popped up a few times lately... Hmmmm.....

I'm afraid the only thing that is going to help this, is to file a ticket to have LL sort it out and get the folders back inside the My Inventory folder. To file a ticket for this - at least with any hope of having it looked at - you have to be a premium member. 

ETA. Clearing cache, reinstalling the viewer or trying to access the inventory from another computer is not going to help.

ETA2. I have had the same issue myself, and only got it fixed after filing a ticket.

i'm sorry.

- Luc -

[Cinnamon Lohner]

Have you tried contacting the merchant who sold you the item, explaining the problem and requesting a redelivery?  Might be a simple, quick solution to your problem.  I'm going to assume you have been in SL long enough to have tried rezzing the item inworld and trying to unpack it.  So I won't suggest that

--Cinn

[Maeve Sandalwood]

Thank you both for the reply.  Yes the folder was created outside the My Inventory folder .  I have cleared cache, relogged, and tried different viewers.  I thought about just upgrading, but really don't need a premium membership since I live on a private region. definitely something to consider though.  I am going to contact the creator to see if it can be redlivered (and pray it goes to the right place).  I still would like to get the old folder deleted though. Thanks again!!  

[Jennifer Boyle]

My primary reason for having a premium membership is to get support, which I really need once a year or so.  If you have an annual membership, the net cost is nil.  It costs $72 per year, but you get a L$300 per week stipend, equal to about $62 per year.  If you don't use the 512 sq m land tier that comes with it, you can rent it out for L$0.15 per sq m per week, equal to about L$75 per week and about $15 per year.  Yes, you do have to front the $72, but there is no continuing cost, and occasional problems arise that one really needs Linden support to solve.