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i can't login. it says computer can't be accessed from this computer, but i didn't receved any email

Ami Restless

Asked by Ami Restless,

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Knowl Paine

Knowl Paine

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That message usually means your Account has been placed on Administrative Hold or the Account has been banned.

You will receive an email from Second Life at the email address you first used when creating your Account, that message will explain why action has been taken against you Account.

Do not try to access SL with this Account or create an Alt as a work around until any misunderstandings can be resolved.

Sometimes there is a delay in receiving a message from SL. You will have an opportunity to Appeal any decision made.

Look for that email from SL.

If you believe there is all in error, submit a ticket for support "I cannot access my account".  

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Nyll Bergbahn

Nyll Bergbahn

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That message means you've been banned from Second Life or someone in your household has got everyone who uses your computer banned. Check your spam folder in case the LL email went there.

There is always the possibility that this is an error at Linden Lab or that a banned IP has cycled over to you, the latter rare but not completely unknown. If you have a dynamic IP address, unplug your modem and router for a minute then replug. If still the same, you will need to contact support.

From: http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109

You cannot log into Second Life from this location

This error message may also appear as:

  • Login failed.
  • Second Life cannot be accessed from this computer.

These messages generally indicate you have been blocked from the Second Life servers by Linden Lab as the result of:

  • Documented cases of fraud
  • Use of Second Life by a minor
  • Exceptionally flagrant abuse activity

Note that someone else in your household may be responsible for this activity, not necessariliy with your account. 

If you believe that this is an error, submit a support ticket via the support portal. To help customer support determine what block has been placed and why, include in the ticket your Second Life account name and any Second Life accounts that log in from your location.

 

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Marigold Devin

Marigold Devin

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Ami Restless wrote:

i can't login it says login failed second life can't be accessed from this computer, but i didn't receveid any message from secondlife what i have to do? i'm using windows vista and phoenix viewer thanx

 

Welcome to Second Life answers, Ami. If you have had no notification in your email that your account has been banned, then what Dekka suggests, to unplug your modem and plug it back in after a few minutes, should work.

However, if this does not work for you, you can call one of the freephone numbers and ask an operator there to advise you further. I have known several people have their account deactivated for no reason, and the phone help has got them logged back in within 2 or 3 minutes.

The numbers you need are:

Billing team (also for non-technical issues) at:

Toll-Free (US/Canada)

800.294.1067

Long Distance

703.286.6277

Our Billing team (also for non-technical issues) is available 24 hours a day, seven days a week.

Local Toll-Free numbers

France: 0805.101.490

Germany: 0800.664.5510

Japan: 0066.33.132.830

Portugal: 800.814.450

Spain: 800.300.560

UK: 0800.048.4646

Support is in English Only

Please come back to this thread and let us have the outcome. You can add more to your original post by clicking at the top right "options" and edit your post, or you can click "permalink" at the bottom of any post to add comments.

Good luck!

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