How do I get a refund?

[Storm Clarence]

If you have not received the product then you should not have been charged the L's.  Did you purchase through Marketplace or from an in-world store?

If MP check your MP transactions and see if the delivery took place.  

You can edit your post to reply.

[Storm Clarence]

If you have not received the product then you should not have been charged the L's.  Did you purchase through Marketplace or from an in-world store?

If MP check your MP transactions and see if the delivery took place.  

You can edit your post to reply.

[Rolig Loon]

To get a record of the individual items in your Marketplace order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you ordered from an in-world shop, check in your Dashboard at secondlife.com >> Account >> Transaction History. If any item was not delivered, you will not have been charged for it.  

Remember that June 16 was a Friday.  It's not at all uncommon for people to go out of town over a weekend, especially during the summer. Give the merchant a little more time to reply before sending a second polite note requesting redelivery.  Be sure to include all details of a purchase, cut & pasted from your transaction history.  Also, be sure that you give the merchant your real name (that is, your login name), not a Display Name so s/he can find you.

[LoveAngeL Lyre]

Hello Danny. If you ordered the collar from Marketplace, submit a ticket https://support.secondlife.com/create-case/  --> Marketplace category --> Failed Marketplace Delivery. Explain analytically what was happened and wait for  a reply.

If you purchased it from a store in world, be patient and try again to contact the owner or a manager there. At first be sure that you have checked your transcaction history. Take a copy, create a notecard and send it to the merchant.