ling Serenity Posted June 21, 2011 Share Posted June 21, 2011 Hello!I have a market place shop, and i sell many shape, clothes and fashion accesories...But, my customeur send me many note card for ask me "where you buy this pants" or "where you buy this hair".... many many persone make that.... In spite of my shop's policy.... One day, a customer send me a im for ask me the name shop of a jacket. I answers "please read my policy, i don't give my pics stylish card etc..." . The customer was very pissed of... and 2 hours after I receive other im, from this customer's friend.... she ask me the same qustion, and my anwer was the same: " I don't give my Stylish Card".Then, after that, my market place pages was "Submerged" with bad review.... of course...exemple:Now, I have purchased plenty of items from this store, and they are all pretty good, I like them, the price is decent, etc. What I have a problem with is the customer service. The creator doesn't respond a lot of the times, ignores messages, and has a really bad attitude when dealing with her customers. When receiving compliments, which I have given her, she's all polite and happy, but as soon as I asked her a question about one of her products (wasn't being rude at all) she gets get all snippy and prude like and tells me "goodbye" without even attempting to answer my question. Customer service matters. And she give me, of course 2 star for this item... and for all of items that she bought.It's so crasy.... If i want yur help, it's because my personal policy it's "Satisfy the customer"... After this event, I decides to create a stylish blog, and I try to have a conversation with her... but she don't want have a conversation with me lolI'm very anxious by this situation...Abuse repport? mediator solution?For you, What is the solution of this conflict? (sorry for my very very bad english >.<) Link to comment Share on other sites More sharing options...
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now