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Problem with Linden Dollars purchase


Smaug Fitzcarraldo
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Nope. Srry, but none of us here are Lindens, so we can't update your balance OR refund your money. However, I can suggest that you call billing support:

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Brazil: 0800.762.1132
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only
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Nope. Srry, but none of us here are Lindens, so we can't update your balance OR refund your money. However, I can suggest that you call billing support:

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Brazil: 0800.762.1132
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only
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This is a resident supported forum, so no, we cannot update your balance or refund your purchase.

Go to your Dashboard - Account - Transaction History and check to see of the transaction is listed.  Also check your linden balance here at the website (Dashboard - Account - Account Summary) as sometimes the inworld amount is out-of-sync with your actual amount.  If you still do not see the linden but have a cleared Paypal transaction, then either a support ticket or a call to Billing is probably your next step.

--Cinn

https://support.secondlife.com/contact-support/

Have billing issues? Give us a call.

Note that phone support is for billing issues only. If you're having technical issues, please use technical support.
Billing support phone numbers
Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

The Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

France: 0805.101.490
Germany: 0800.664.5510
Japan: 0066.33.132.830
Brazil: 0800.762.1132
Spain: 800.300.560
UK: 0800.048.4646
Support is in English Only


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We are just residents like you here Smaug. We cannot update your balance or refund you. Just one question: where are you looking at your L$ balance? If it is inworld, this is sometimes buggy. Click on $ icon at the top right of your screen, this should refresh your balance.

Remember your REAL balance is on your dashboard > account > account summary. You can also check your transaction history here.

If your L$ indeed did not arrive to your account, call the billing support:

 

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Brazil: 0800.762.1132
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only

Email: support@payments.secondlfe.com

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