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  • How to uninstall and reinstall Second Life

    Rand Linden

    Overview

    Typically, when you install a new version of the Second Life Viewer, you can simply install over your existing version.  However, if you are experiencing problems, one of the first things to do is completely uninstall your current version and reinstall the same or a newer version.  Sometimes this is referred to as a clean install.

    A clean install may help if there is an unusual issue affecting the Viewer user interface (UI), or if a Resident is having difficulty loading UI elements such as windows or menus. It can also be done to restore lost settings or return things to a default setup, if somehow the settings in the Viewer have changed or become unusuable. It doesn't usually hurt and can sometimes fix things that otherwise defy explanation.

    It's important to clear out temporary Second Life files (such as the cache) when reinstalling.

    Note: Uninstalling deletes your chat and IM logs. If you want to keep them, save the files before you uninstall. See Chat and IM logs for more information.

    Procedure

    The procedure to use depends on your operating system:

    Windows 10

    1. Open C:\Users\<username>\AppData\Local and delete the contents of the Second Life folder.
    2. Open C:\Users\<username>\AppData\Roaming and delete the contents of the Second Life folder.
    3. Uninstall Second Life using the Apps and Features tool in Windows Settings.
    4. Download and install the latest release of the Second Life Viewer from http://secondlife.com/support/downloads/.

    If you can't see the files or folders described above in File Explorer:

    1. In File Explorer, click the View tab.
    2. Make sure the Hidden items checkbox is selected.

    Windows 7

    1. Open C:\Users\<username>\AppData\Local and delete the contents of your Temp folder and the SecondLife folder.
    2. Uninstall Second Life using the Programs and Features tool in the Windows Control Panel.
    3. Download and install the latest release of the Second Life Viewer from http://secondlife.com/support/downloads/.

    If you can't see the files or folders described above:

    1. In Windows Explorer, choose Organize > Folder and Search Options.
    2. Click the View tab.
    3. Select Show hidden files, folders, and drives.
    4. Click OK.

    Windows Vista

    1. Open C:\Users\<username>\AppData\Local and delete the contents of your Temp folder.
    2. Open C:\Users\(yourusername)\AppData\Roaming\SecondLife and delete the contents of the cache folder.
    3. Uninstall Second Life using the Programs and Features tool in the Windows Control Panel.
    4. Go to secondlife.com/download to download and install the latest release.

    If you can't see the files or folders described above:

    1. In Windows Explorer, choose Organize > Folder and Search Options.
    2. Click the View tab.
    3. Select Show Hidden Files and Folders.
    4. Click OK.

    Windows XP

    1. Open C:\Documents and Settings\<username>\Local Settings and delete the contents of your Temp folder.
    2. Open C:\Documents and Settings\<username>\Application Data\Second Life and delete the contents of the cache folder.
    3. Uninstall Second Life using the Add/Remove Programs tool in your Windows Control Panel.
    4. Go to secondlife.com/download to download and install the latest release.
    Tip: Some computers need to be rebooted between steps 3 and 4 in the above procedure.

    If you can't see the files or folders described above:

    1. In Windows Explorer, choose Tools > Options.
    2. Click the View tab.
    3. Select Show Hidden Files and Folders.
    4. Click OK.

    Mac OS

    1. Open Your Macs applications folder and find The Second Life viewers Icon
    2. Drag and Drop the Icon from the applications folder into the trash bin
    3. Open ~/Library/Caches/SecondLife and delete all of the cache files
    Go to knowledge base articles

    User Feedback


    KarenMichelle Lane

    Windows 8

        1)   Open C:\Users\<username>\AppData\Local and delete the contents of the SecondLife folder.
        2)   Open C:\Users\<username>\AppData\Roaming and delete the contents of the SecondLife folder.
        3)   Uninstall Second Life using the Programs and Features tool in the Windows Control Panel.
        4)   Download and install the latest release of the Second Life Viewer from http://secondlife.com/support/downloads/.

        Note: <username> is your PCs Windows 8 User Account Login Name

    If you can't see the files or folders described above:
        1)   Using File Explorer navigate to -> Libraries / Computer / ( C: ) / Users /
        2)   Press the Continue button to get permission to obtain permanent permission edit this directory.
        3)   From the View drop-down menu option select Options & Change Folder & Search Options
        4)   Select the View Tab
        5)   Under the Hidden Files and Folders options click on the - O Show hidden files, folders & Drives radio button
        6)   Push the Apply Button then the OK button.
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    Madelaine McMasters

    For Mac users, there are two folders in addition to "Library/Caches/SecondLife" that should be deleted to do a truly clean install. Both folders are contained in the system library folder, which can be accessed from the Finder's "Go" menu. Hold down the option key while accessing the "Go" menu if you do not see "Library" there.

    1) Library/Saved Application State/com.secondlife.indra.viewer.savedState
    If your viewer crashes on launch, it may be due to a corrupted saved state. Deleting this folder should fix that.

    2) Library/Application Support/SecondLife
    If you are having a problem with only one of multiple avatar accounts, there may be an avatar specific setting that's corrupted. The viewer's Application Support folder contains global settings (such as custom windlights) as well as avatar specific folders containing IM chat logs, window positions and sizes, toolbar configuration, teleport history, etc. IM chat logs are named after the avatars with whom the chats occurred.

    If you are having problems with only one of your avatars, move or rename that avatar's folder from the SecondLife folder. The next time you log-in to that avatar's acount, the viewer will create a new avatar specific folder. If that avatar's problem has been fixed, move back only those files (chat logs for example) that you wish to retain. If the problem then re-appears, one of the files you moved back is probably the cause.
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    KarenMichelle Lane

    Windows 10

        1)   Uninstall Second Life using the Programs and Features tool in the Windows Control Panel.
        2)   Open C:\Users\<username>\AppData\Local and delete the contents of the SecondLife folder if present.
        3)   Open C:\Users\<username>\AppData\Roaming and delete the contents of the SecondLife folder if present.
        4)   Download and install the latest release of the Second Life Viewer from http://secondlife.com/support/downloads/.

        Note: <username> is your PCs Windows 10 User Account Login Name

    If you can't see the files or folders described above:
        1)   Using File Explorer navigate to -> This PC\C:\Users\<username>
        2)   Type the following in the path address field C:\Users\<username>\AppData\
        3)   Now you can open the Local & Roaming folders as needed.

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